FAQ
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SIGMA CONSULTING SERVICES is a leading provider of professional security and risk management services, delivering comprehensive solutions for the protection of people, property, and critical assets. We specialize in Armed Guarding Services, Close Protection (Bodyguard), Cash-in-Transit Operations, Safety Trainings, Electronic Surveillance, and Event Security. We serve a wide range of sectors, including Non-Governmental Organizations (NGOs), Law Enforcement Support Organizations, Financial Institutions, Industrial Facilities, Wholesale and Retail Businesses, and Private Residences. Our experienced teams are equipped to support organizations of all sizes, providing reliable and scalable security services across multiple provinces to safeguard assets and personnel wherever operations are deployed.
Our Vision
To be a security services organization composed of highly qualified and continuously trained professionals, where safety, security, and risk management are treated as critical operational priorities, in accordance with recognized international standards and best practices.
Our Mission
To enhance the safety and security of our clients through the systematic protection of people, property, and operations, delivered in compliance with applicable laws, regulations, and internationally recognized security management standards.
We provide professional security services to private clients, government entities, non-governmental organizations (NGOs), national and international companies, and private residences, ensuring consistent and reliable protection across all operating environments.
Our Core Values
Integrity and Compliance
We conduct all security operations with integrity, transparency, and ethical responsibility, ensuring compliance with legal, regulatory, and contractual requirements.
Client Trust and Accountability
We are committed to maintaining and strengthening client trust through accountable security practices, continuous performance monitoring, and responsible protection of lives, assets, and business activities.
Vigilance and Risk Management
We apply a proactive risk management approach to identify, assess, and mitigate security threats, enabling our clients to operate in a safe, secure, and controlled environment.
Respect, Professionalism, and Continuous Improvement
We respect our clients by delivering consistent service quality, supported by trained personnel, operational discipline, and a commitment to continuous improvement.
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SIGMA CONSULTING SERVICES S.A. is committed to upholding human rights across all security operations. We conduct business with integrity, respecting the rights and dignity of all people while maintaining full legal compliance.
International Standards We Follow
SIGMA respects internationally recognized human rights frameworks, including:
Universal Declaration of Human Rights (1948)
International Covenant on Civil and Political Rights (1966)
International Covention on Economic, Social and Cultural Rights (1966)
ILO Declaration on Fundamental Principles and Rights at Work (1998)
UN Guiding Principles on Business and Human Rights
We are committed to preventing complicity in human rights abuse and conducting thorough due diligence across our operations.
Fair Employment Practices: We treat all SIGMA personnel fairly, without discrimination, ensuring equitable working conditions.
Community Responsibility: We respect the rights of communities affected by our security operations and actively work to identify, minimize, and mitigate adverse human rights impacts.
Security Industry-Specific Commitments
As a professional security company, SIGMA recognizes that lawful and ethical security services protect individual rights while supporting public safety. Our operations, particularly safeguard rights related to:
Life, liberty, and security of person
Due process and privacy
Property and freedom of movement
Freedom of expression and asylum
Appropriate use of force under international standards
International humanitarian law compliance
These commitments are not aspirational—they are operational requirements that guide every aspect of our security services.
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Our Commitment to Ethical Excellence
SIGMA CONSULTING SERVICES S.A. upholds uncompromised integrity across all security operations. We adhere to the highest ethical standards, delivering confidential and efficient services that make SIGMA one of Haiti's most trusted security companies.
Our Ethical Promises:
Business Ethics: We maintain the highest standards of business conduct in all operations.
Client Service: We deliver superior service while maintaining absolute client confidentiality.
Legal Compliance: We adhere to all laws and regulations of Haiti and applicable international law.
Legitimate Business: We conduct business only with recognized legal entities in full compliance with national and international requirements.
Cultural Respect: We honor the values, culture, and religions of Haiti and our foreign clients.
Zero Discrimination: We do not tolerate discrimination or harassment for any reason.
National Security: Our staff will not undertake activities that compromise the country’s security, stability, or environment.
SIGMA promotes an open, transparent, and honest environment in all dealings.
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Anti-Corruption Policy
SIGMA operates with zero tolerance for corruption. We do not:
Pay or accept bribes
Engage in corrupt practices
Receive or provide kickbacks, directly or indirectly
We promote fair business practices and uphold our commitment to integrity.
Conflicts of Interest
SIGMA staff must avoid transactions where personal interests conflict—or appear to conflict—with company interests. Prohibited activities include:
Using client information acquired during employment for personal benefit
Transferring confidential information to third parties
Engaging in any reprehensible conduct
Client Confidentiality
Absolute Discretion: SIGMA will not reveal the identity of any client without explicit approval. Even if a client discloses our involvement, we neither confirm nor deny our services.
Any breach or suspected loss of confidential information must be immediately reported to Management.
Political Neutrality
SIGMA maintains strict political neutrality:
No donations to political parties, organizations, or individuals
Employees entitled to personal political views but may not use company resources to promote them
Political views must not be associated with SIGMA
Business Partner Standards
We expect suppliers, subcontractors, representatives, and joint venture partners to adhere to integrity principles that align with our core values.
Code Enforcement & Guidance
Employee Obligations: All SIGMA staff must abide by this code in all circumstances.
Seeking Guidance: Employees uncertain about code application should consult their line Supervisor.
Management Support: We provide full support to staff who face hardships or lose opportunities as a result of upholding this code.
Consequences: Code violations are treated seriously and may result in disciplinary action, including dismissal.
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Our Recruitment Commitment
SIGMA discourages discrimination and offers equal employment opportunities. We promote workplace diversity and make employment decisions based solely on qualifications and merit.
Protected Characteristics: We do not discriminate based on:
Race, color, ethnicity, national origin, or ancestry
Gender, sex, sexual orientation, or gender identity
Marital status or family status
Religion or belief
Veteran status or genetic information
Any status protected by the laws of the Republic of Haiti
Application Scope: This policy applies to all HR aspects including recruiting, hiring, promotions, transfers, terminations, compensation, benefits administration, disciplinary actions, training, performance assessments, and all employment terms.
Background Screening Requirements
All employees undergo thorough background checks:
Disqualifications - Convictions indicating lack of character and fitness to deliver security services, including but not limited to:
Violent crimes: battery, murder, assault, torture, kidnapping
Sexual offenses: rape, sexual abuse, trafficking in persons
Financial crimes: fraud, bribery, corruption, perjury
Organized crime, drug trafficking, or arson
Employment History: Terminations from prior employment for documented breaches of ethical principles referenced in this Code of Ethics
Weapons Appropriateness: History of conduct questioning appropriateness to carry weapons
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Third parties may file complaints if they believe they have been adversely affected by SIGMA management and/or staff actions, including:
Personal Harm:
Death or injury of a family member
Personal injury
Excessive use of force
Rights Violations:
Human rights violations (gender, ethnicity, labor-related)
Discrimination or harassment
Financial & Contractual:
Material or financial loss
Breach of third-party contract
Loss of reputation
Third-Party Definition
Third parties are subject to separate contract conditions, policies, and processes as applicable.
Complaint Handling Policy
Effective Resolution: SIGMA handles third-party complaints effectively and appropriately, registering them with external authorities when necessary.
Open Access: Third parties may file complaints with SIGMA Management and staff at any level. Contact: info@sigmasecuritysa.com
Written Submissions: Complainants should present complaints in writing with complete information about circumstances and SIGMA's alleged involvement.
Independent Redress: If complainants believe their complaint was not handled appropriately, they may seek redress through relevant external bodies.
Investigation Process
Initiation: A Security Manager or Supervisor may initiate investigations into third-party complaints. The investigating body informs its line manager and submits findings report.
Escalation for Serious Offenses: When investigations reveal potential crimes or serious disciplinary offenses, the Regional Director immediately refers the matter to the Operations Department.
Complainant Communication: Investigation findings are communicated to complainants in writing upon conclusion.
Employee Responsibilities
All SIGMA employees must:
Guide complainants through the complaint process
Assist with complaint submission
Escalate complaints through line Management to appropriate levels
Consult line Managers when in doubt
Fully support investigations
Department Head Responsibilities
Heads of Offices and Departments must:
Create internal and external policy awareness
Conduct training and implement compliance processes
Ensure complete investigations per policy guidelines
Implement appropriate disciplinary action when required
Provide written notification of investigation outcomes and disciplinary actions to complainants
Ensure appropriate reimbursement is made
Report complaints to appropriate external authorities
Provide full support to external investigating authorities
Legal Counsel Authority
When criminal acts may have occurred, SIGMA Legal Counsel will:
Report the matter to appropriate authorities
Facilitate external investigations
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Last updated: August 22, 2024
This Privacy Policy describes how Sigma Consulting Services (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you communicate with us, use our services, or engage with our business through our communication channels, including email communication at info@sigmasecuritysa.com (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a client, customer, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected in the past 12 months personal information from a variety of sources. The information we collect depends on how you interact with us.
In addition to the specific uses described below, we may use personal information to:
Communicate with you
Provide, improve, and customize the Services
Comply with legal obligations
Enforce applicable terms
Protect our business, rights, and clients
What Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
This may include:
Contact details: name, address, phone number, email
Service information: billing address, service location, payment confirmation, email, phone number
Account information: username, password, and security-related information
Customer interaction information: service requests, inquiries, feedback, reviews, referrals, or loyalty-related data
Customer support information: communications you send to us
If you choose not to provide certain information, some Services or features may not be available to you.
Information We Collect About Your Usage
We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). This may include:
Device and browser information
IP address
Network connection details
Interaction and activity data
Information We Obtain from Third Parties
We may receive information about you from third parties such as:
Service providers that support our business operations
Payment processors that process transactions securely
Marketing and analytics partners using cookies, pixels, or similar technologies
Any information we obtain from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Services
We use personal information to:
Process payments and service requests
Send confirmations and business communications
Manage accounts and transactions
Coordinate service delivery and customer support
Marketing and Advertising
We may use your information to send promotional communications by email or other permitted channels and to tailor advertising and content.
Security and Fraud Prevention
We use personal information to detect and prevent fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement
We use personal information to respond to inquiries, provide customer support, and improve our Services.
Cookies
We use Cookies to operate and improve our Services, remember user preferences, analyze performance, and support marketing efforts.
You can control Cookies through your browser settings, though limiting Cookies may affect functionality. Our Services do not respond to “Do Not Track” signals.
How We Disclose Personal Information
We may disclose personal information:
To service providers who support our operations
To business and marketing partners
With your direction or consent
To affiliates within our corporate group
In connection with business transactions or legal obligations
Categories of Information Disclosed (Past 12 Months)
Identifiers and contact details
Commercial and transaction information
Internet activity and Usage Data
Approximate geolocation (via IP address)
We do not use or disclose sensitive personal information without consent or to infer personal characteristics.
User-Generated Content
If you submit reviews or other public content, it will be publicly accessible. We cannot control how others use information you make public.
Third-Party Websites and Links
We are not responsible for the privacy practices, content, or security of third-party sites or platforms linked through our Services.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of a child’s information.
Security and Retention
No system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have the right to:
Access or know your personal information
Delete personal information
Correct inaccurate information
Receive a portable copy of your information
Restrict or object to processing
Withdraw consent
Appeal denied requests
You may also opt out of promotional emails using the unsubscribe link. Transactional communications will still be sent as needed.
Complaints
If you have concerns about our privacy practices, contact us using the information below. You may also have the right to lodge a complaint with a data protection authority.
International Users
Your personal information may be processed outside your country of residence. Where required, we rely on lawful data transfer mechanisms such as Standard Contractual Clauses.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Sigma Consulting Services